Heading to Union Station is easy with the walkway (which worked great in the winter). There's a safe in the room and they provide room service every day. Once they did that though, it worked fine. The fridge in the room was very old and I had to use the app to ask someone to get it to turn on. Anyone could come in and go up to the rooms or follow someone. It is very convenient that it's attached to the mall, but it's a little disconcerting that you don't have to use a room key to get use the hotel's elevators. However, this is an old building, and you can tell by looking at it. The staff is very nice and the furniture in the rooms and public areas is up to date. It's nowhere near as bad as the bad reviews make it seem. But someone else booked my reservation for the business trip, so I decided to go with it.

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